Google Analytics,不影響您閱覽本網站。

Library Catalog & Personal Information Frequently Asked Questions (FAQ)

  • Q1:I used the library catalog to find a periodical, but found out that all back issues were not on the shelf, why?

    Please first confirm if your desired material is noted with “compact stack” on the catalog.

    In order to provide a better reading environment, we have arranged the Main Library’s B1 as the compact stack, and the materials stored in it may include western bound periodicals, rarely-used materials (reference books, material accessories, audiovisual materials, newspapers, etc.) Alumni and other patrons are welcomed to visit the library to access e-resources via the public computers.
    • How to request:
      The compact stack is not open to the public, if you need anything from the compact stack, please place a request on the item as usual. If you are not on campus, please fill out the Application Form for Compact Stack Pick-up.
    • In case of emergency requests, please contact the Information Desk.
  • Q2:How do I check my loan status and loan history?
    1. Go to the library homepage My Account
    2. Enter your student/faculty/staff ID barcode, please skip "-". Ex, if your barcode is 029801301-0, please enter 0298013010
    3. Enter your password. By default, your password is your ROC ID number, or your barcode (repeat twice), all letters are capitalized.

    The My Account page enables you to check personal loan status and record, make online renewal, reset password, update personal profile, and send acquisition recommendations, etc.

  • Q3:In My Account, there’s a page called “Blocks Information,” what does that mean?

    All checked out items can be requested, but patrons must pick up the items within 3 days of receiving the Pick-Up Notice. If the item is not picked up in the given time, it will not be kept for you, and 1 penalty point will be recorded on your account. If 3 penalty points are accumulated, your request privilege will be blocked for 30 days, as this is what the “Blocks” mean.

  • Q4:What to do when I forget my My Account password?

    To protect your rights, please bring your student/faculty ID to the Main Library’s Circulation Desk during opening hours, or call at 5742996/5742997, we will reset your password.

  • Q5:What to do when I see that the item I want is marked “On Shelf” but I can’t find it?
    If you see the “On Shelf” status on the library catalog, but can’t find the item, please head to the Information Desk to fill out the Missing Items Search form, we will be searching for the item at least 4 times for 1 month. If we find the item, we will place a hold on it for you, if not, we will still inform you through email. In a word, no matter we find the item or not, we will let you know via email.
  • Q6:Even though I filled out the Missing Items Search form already, when I checked the library catalog again, it showed that the item has been checked out, why?

    We will search the missing items on a regular basis. However, we will not be able to prevent other patrons from borrowing the item, because if the missing item is found by others, then it can be browsed and borrowed by the patron who found it freely.

  • Q7:The book I want is always checked out, and there are many people waiting for it, too. Can’t the library buy more copies?

    Due to the limited budget and space, we try to eliminate duplicated subscriptions. But in order to balance patrons’ need, we periodically inspect the materials’ borrowing rate, for example, if an item has been requested by 10 patrons, we will try to purchase another copy of it if the budget allows.

  • Q8:Does the library have NTHU professors’ publications? Including their theses and doctorate dissertations?

    Please search on the library catalog to see if we have your desired material. Some of the professors have voluntarily provided their work to the library for collection, but we might not have all of their publications.

  • Q9:Why does it show that I am allowed to borrow 35 items, but I can only borrow 30 books?

    The allowed loaning amount of books and audiovisual materials are calculated respectively. For example, in the case of undergraduate students, you are only allowed to borrow a maximum of 30 books, and 5 audiovisual materials only. Please remember that they are not interchangeable.

  • Q10:How do I check for new available books in the library?

    You can use the New Arrivals for details.

  • Q11:When will the pick-up penalty point that is shown on my My Account page be removed?

    Each penalty point will last for 30 days, after that, the point will be removed from your My Account records.

  • Q12:After I applied for Leave of Absence, when will I regain my library borrowing privileges?

    Students who are on the leave can still enter the library with student ID, however, all borrowing privileges will not be available until after reentry tuition payment is completed. You can bring your Payment Confirmation Receipt to the Main Library’s Circulation Desk, and we will process your privilege resumption.

Back to Top