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Electronic Resources Frequently Asked Questions (FAQ)

  • Q1:Can alumni use the E-resources (including e-database, e-journals, and e-books) off campus?

    No, only current NTHU faculty, staff, and students are eligible for remote access to licensed e-resources due to signed agreements.

    Alumni and other patrons are welcomed to visit the library to access e-resources via the public computers.
  • Q2:Can I use the other UST universities’ databases or e-journals in NTHU?

    No, the e-resources subscribed individually by each UST university can only be used by its own current patrons. If NCTU Library has the e-resource you need, you can visit the NCTU library to use it.

  • Q3:Can NTHU students access the e-resources off campus?

    All current NTHU faculty, staff, and students are able to access the e-resources off campus via VPN or log in to your library account from e-Search. If you forgot your password, please contact the Circulation Desk at extension 42997/42996, or email cir@my.nthu.edu.tw

  • Q4:What to do if I forgot my ID and password to my database account?

    Please email your name, student number, department, and the name of the database to ref@my.nthu.edu.tw. We will check for you and reply as soon as possible.

  • Q5:When I tried to open the e-journal’s full text, it asked me for ID and password, what to do?
    Please first double check via e-journal system. If you found the e-journal, but still can’t access the full text, please email your name, student number, and department to ref@my.nthu.edu.tw including the complete reference (e-journal name, article title, issue number, page number). If you can’t find the journal both in e-journal system and in library catalog, then the library may not subscribe to this journal due to limited budgets, please request by Interlibrary Loan Service instead.
  • Q6:What to do when I can’t open the e-books on MyLibrary?

    Since some e-books on MyLibrary are from the early 90s, they might not be in PDF or ePub format. If you cannot open them, please try the following:

    • Browse with IE 7.0
    • Use Unicode: View > Encoding > Unicode
    • Add language: Tool > Internet options > General > Language > Add > English
    • Reopen the browser

    If you still can’t access even after these steps, please email the e-book title to ref@my.nthu.edu.tw, we will check and reply to you as soon as possible.

  • Q7:Which computers on 1st floor provide the single-licensed databases?

    The computers installed with single-licensed databases on 1st floor are:

    • F107 – Datastream
    • F109 – AREMOS
    • F110 – TEJ
    • F112 & F113 – Lawdata (in Chinese)

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